Privacy Policy

This website is an initiative by Olleco.

For any queries about the processing of information on the website please contact enquiries@olleco.co.uk. This statement relates to our privacy practices in connection with this website, which may contain links to other sites, including sites maintained by other Olleco companies that are not governed by this Privacy Policy. We are not responsible for the content or privacy practices of external websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

When you order from this store

We collect the details you provide at checkout – your name, business name, contact details and delivery address – solely to process and deliver your order and to create your customer record.

Privacy and personal information

We respect your right to privacy and only collect personal data about you on this website that you volunteer (for example by e-mailing us, placing an order, or by using our online forms). All personal information that you volunteer to us will be treated with the highest standards of security and confidentiality, strictly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any information which you provide in this way is not made available to any third parties, other than those needed to fulfil your order, and is only used by us in line with the purpose for which you provided it.

How the information is used

The information is used to enhance the visitor's experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Collection and use of tracking information

In accordance with industry standard practice, we record every visit to this site. This information is used to improve the operation of the service and to provide statistical information about the use of the site.

Technical details in connection with visits to this website are logged. Whilst an IP address is now classified as Personal Data under the terms of the General Data Protection Regulation, we do not attempt to associate any of the technical details listed below with an individual.

Details logged include the following items:

We may make these technical details available to companies under the control and direction of Olleco in order to provide analysis of advertising and website traffic. These other companies may be supplied with, or have access to, this information solely for the purpose of providing these services to us or on our behalf.

WhatConverts

We use WhatConverts to understand which marketing activity leads to enquiries and orders, so we can measure how well our campaigns are working. It records how you arrived at our site and which pages you viewed. Like our analytics cookies, it is only loaded once you have accepted analytical cookies.

Data Retention

We retain personal data to provide our services and to comply with applicable laws, regulations and professional obligations that we are subject to. Unless a different time frame applies as a result of specific legal, regulatory or contractual requirements, where we retain personal data in accordance with these requirements, once these times have expired we dispose of personal data in a secure manner.

Your rights and choices

You have the right to:

We will not sell, rent, or lease your personal information to third parties for their marketing purposes. To exercise any of these rights, or to log a data protection complaint, email enquiries@olleco.co.uk. We will be in touch within 30 days.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws and regulations. We encourage you to review this Privacy Policy periodically for any updates. We regularly review this Privacy Policy and will post any updates to it on this webpage.

Cookies

Olleco uses cookies on this site but they are not used to record personal data. Visitors can use this website with only minor loss of functionality if cookies are disabled from the web browser, although the basket and checkout require cookies to work. You can choose which categories of cookie to accept using the cookie settings on this site, and you can find full details in our cookies policy.

If you would like to prevent Olleco from using cookies when you visit our site, please update the privacy setting in your chosen web browser. You can access information on privacy and set the control cookie acceptance settings for web browsers (and Google Analytics) using the following links:

Also, you can opt-out of other third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page: optout.networkadvertising.org.

Glossary of technical terms used

Web browser
The piece of software you use to read web pages. Examples are Microsoft Edge, Google Chrome, Safari, Firefox, and Opera.

URL
URL is the acronym for Uniform Resource Locator — a way of specifying the precise location of a page or other piece of information on the Internet.

Network address
A number (for example 192.168.00.00) which identifies a device connected to the internet. Every device connected to the web has a network address, although the address may not be the same every time a connection is made, depending on how you access the internet.

Cookies
Simple text files, placed on your device by a website in an area controlled by your web browser. Cookies act as a “memory” for the website and can be used for a wide variety of purposes. View cookie policy.

This policy covers the Olleco online store. For Olleco's group-wide privacy policy, covering our other websites and services, see olleco.co.uk/privacy.